• The Philippines is firmly established as a preferred destination for Business Process Outsourcing (BPO) from English-speaking industrialised countries including the U.S, UK, Australia and New Zealand.
  • The country’s low cost of labour, university educated and English speaking workforce, strong Information Technology Communications (ICT) infrastructure and generous tax benefits and long-standing cultural ties with the U.S. make it an ideal location for multinational companies seeking to outsource low-end business functions such as call centres, customer service, transaction processing and data entry.
  • While fundamentals are solid, growth remains strong and the overall outlook is positive, the Philippines’ BPO industry faces a number of significant challenges. These include the introduction of disruptive technology, the impact of U.S. protectionism, competition from other markets and possible changes to tax laws.
  • This report by CBRE Research and Leechiu Property Consultants provides an overview of current and future BPO office locations; identifies potential barriers to growth; pinpoints the challenges facing the industry; and explains how these elements will reshape BPO demand for real estate in the coming years.